The Optimiza team focuses on mastering the telecom infrastructure by providing infrastructure transformation. Optimiza helps Telecom Service Providers (TSPs) create high-performance IT infrastructures; while minimizing complexity.
Service offerings include:

• Infrastructure Management Services
• Soft Switches
• International IT Gateway
• Core IT MPLS Networks
• VPN
• Broadband Termination
• Last Mile Solutions
• Broadband ADSL

Telecom Service Providers (TSPs) need to constantly introduce new value-added or bundles of services to enhance their competitiveness. Optimiza BSS services can enhance your capability of addressing current market and regulatory requirements.
Service offerings include:

• Business Intelligence
• CRM Transformation Solutions
• Customer Billing
• Mediation
• Assurance Services
• Work Force Management System (WFM)
• Asset Lifecycle Management (ALM)
• Training Management System (TMS)
• Data Warehousing and Business Intelligence

Telecom Service Providers (TSPs) are required to manage a highly complex set of services in a dynamic and competitive marketplace. Optimiza OSS Solutions help TSPs maximize ROI, minimize costs, deliver superior customer service, and accelerated time to market new services.
Service offerings include:

• Planning, Provisioning and Activation Systems Integration
• Performance Management
• Fault Management

Telecom Service Providers (TSPs) are challenged today to manage and maintain their diverse systems and applications across various functions/departments. Optimiza enables TSPs achieve seamless business and process integration among their various applications.
Service offerings include:

• Consulting
• Systems and Process Analysis
• Integration Strategy
• Solution Architecture
• System Design
• Project Management
• Low Level Design
• Development and Migration
• Configurations and Customizations
• Functional and Stress Testing
• Performance Tuning

Mobile operators are facing many challenges in growing their revenues in highly competitive markets. To face these challenges, mobile operators are looking for ways to increase subscriber commitment as well as to generate new and ongoing revenue streams.
Optimiza provides a set of integrated solutions built on high-end platforms, enabling operators to deliver engaging mobile experiences that are fast, efficient and cost-effective.
Our solutions will help you increase ARPU, reduce churn and enhance operational efficiency, as they cover most of operators' desires and needs; starting from Value Added Services to roaming solutions, and core network support platforms.

Value Added Services (VAS):
VAS Solutions allow operators to generate new revenue streams by deploying services that facilitate and enhance the subscribers overall mobile communications experience.
Optimiza creates innovative, timely and compelling solutions that enable service providers unleash the full power of mobile communications – whilst delighting customers, driving revenues and delivering bottom-line benefits. 
Our VAS solutions include:

• Unified Messaging System (UMS)
• Missed & Lost Call Alert (MCA) – Notify Me
• Colored Ring Back Tone (CRBT)
• USSD Gateway
• Call Collect
• Block Service (Call Screening)
• Voice SMS
• Background Music (BGM)
• Automatic Handset Management
• Voice Chat
• Tele- voting
• Phone Backup
• Push email
• Content Management System
• Massaging Management System (Bulk Massaging Gateway)
• Customer Loyalty Solution

Roaming Solutions
Revenue generated from roaming customers is one of the most significant revenue streams for mobile operators, accounting for around 15% to 20% of overall revenues.
Due to the high revenue and the high margins that are at stake, operators are keen to introduce innovative services that help capture and retain roaming subscribers.

Our Roaming Solutions cover:

• Roam Welcome: Real time logging in/out of roamers, with the creation of relevant welcome and winback messages
• Roam Tracker: Automatically tracks roamer activity in real time, enabling immediate rectification of issues
• Roam Pulse: Captures roamer service usage, enabling identification and fixing of any network issues
• Roam GLR: Reduces signaling in order to reduce costs
• Roam Optimal: Routes calls locally not internationally
• Roam Prefer: Diverts roamers to preferred network
• Roam Proxy: Offers access to roaming via a ‘proxy’ network
• Roam Corrector: Corrects misdialed numbers to avoid roamer frustration and improve call completion
• Roam Home: Recreates the roamer’s home environment (e.g. Home short codes while roaming)
• Roam Local: Provides a local prepaid number with no change of SIM
• Roam Screen: Competitive solution to handle call screening for outbound roamers

Mobile Banking
Through mobile banking services, Optimiza aims to bridge the gap between financial services and mobile operators in the MENA region. M-Banking/m-Payment market provides both financial institutions and mobile operators with an opportunity to further expand their revenues and ARPU.
Service offerings include:

• M-Banking Consulting
• Management and Business Models
• Technology Consulting
• M-banking Technology Enablement
• M-Banking Core Solution
• M-Banking Infrastructure

Mobility Solutions
Telecom Service Providers (TSPs) are constantly on the lookout for innovative propositions and new technologies, which enable the use of even more mobile data services.
 
Service offerings include:

• Wireless Solutions
• Wi-Fi
• WiMAX
• Web Services
• WAP Services

Telecom Service Providers (TSPs) are challenged to validate their strategy and concentrate on productivity. Optimiza team partners with clients to deliver practical solutions to align strategy, processes and systems to enable improved performance.
Service offerings include:

• Corporate Strategy (CS)
• Growth Strategy (M&A A& JV)

• Marketing and Brand Management

• Value Chain Transformation

• Capability Assessment

• Enterprise Performance Improvement

• HR Transformation Services

Business Continuity
The Business Continuity/Security Services team provides TSPs with robust, effective security technologies and processes. By balancing their needs with security technology we enable TSPs to make clear, informed decisions to protect their valued resources and reputations.
Service offerings include:

• Application Security
• Networks and Systems Security
• Security Management
• Security Perimeter Assessment
• Policies, Procedures & Standards Development
• Firewall and Router Architecture
• Email Security Architecture
• Web Access Control Design

Infrastructure

• Networking and Cabling
• Data Centers
• Disaster Recovery
• Storage Management
• System and Network Architecture
• Storage Area Network (SAN) Architecture
• Call Centers

Telecom Service Providers (TSPs) are challenged to focus explicitly on processes and their practical implementation. Optimiza BPM team helps TSPs improve customer service, bring new products to market, cut out cost inefficiencies and conform to new regulations.
Service offerings include:

• Business Process Optimization (BPO)
• Business Process Reengineering (BPR)
• Business Process Audit (BPA)

With Limited resources, shorter project cycles and companies concentrating on remaining competitive through strategy and delivery, Optimiza provides solutions for systems and processes that exist outside clients’ core business. This is done through improving service levels and overall customer satisfaction, and allowing clients to maintain focus on core competencies, reducing and controlling operating costs, accessing worldwide capabilities and freeing up internal resources sharing risks.
Service offerings include:

• IT Service Desk Services
• Technical Support Services
• Desktop Services
• IT Asset Management Services
• Network Infrastructure & Printing
• Messaging and Collaboration Services
• Enterprise Server and Data Storage Services
• IT Service Continuity and Security Services
• Training Services