Phone Guard TMS
PhoneGuard TMS is an all-inclusive call tracking, call management, call
accounting and telephone security system that provides insight into one of your
company’s most critical resources – the telephone.
By tracking and reporting on incoming and outgoing calls, PhoneGuard not only
manages telephone expenditures, it also brings awareness to the proper and
intended use of the telephone. This often results in immediate reduction in your
monthly phone bill and substantive improvement in staff performance.
PhoneGuard has proven to be an effective management tool that helped hundreds of
customers bring strict control over the potential abuse or misuse of their
telephone system in the workplace.
Key features and benefits:
Among many features that give PhoneGuard a clear competitive advantage, the
following are highlighted:
•
Multi Site with Client Server Architecture: PhoneGuard TMS is designed to work
with multiple sites utilizing Client Server technology.
PhoneGuard TMS collects data
simultaneously from multiple sites and provides enterprise and site-specific
reports
•
Web Enabled: PhoneGuard TMS is developed in ASP.NET - one of Microsoft’s leading
technologies. Access to PhoneGuard is easy and simply requires a browser
•
Tracing Numbers: Calls made and received from/to specified telephone numbers
(partial or complete) can be traced using PhoneGuard. These calls can be
detailed by extension, or in total for departmental accounting. Incoming,
outgoing, local, national, international, mobile, and pager calls, as well as
frequently dialed numbers are traced, identified and reported
•
E-Mail Delivery and Notification: PhoneGuard TMS facilitates delivery of reports
by e-mail to the concerned departments and/or users, thereby substantially
reducing the administrative cost of printing and distribution of reports. Email
and SMS notification can also be preset and can be triggered by specific
predefined call activity, highlighting any unauthorized communication with a
predefined list of telephone numbers
•
Telephone Usage Budget and Estimation: The amount and budget allocation to
departments can be established for specified periods. Top calls listed by cost
or duration and calls made under account codes including chargeable hourly fees
(if applicable) can be generated for project costing. Estimation of the cost of
making a call prior to it being made can also be determined by PhoneGuard
•
Telephone System Usage Analysis: PhoneGuard TMS provides comprehensive analysis
of your telephone activity. Numerical and graphical reports illustrate system
traffic and staffing requirements, PABX performance, comparison of extension
usage in terms of cost, duration or volume, switchboard performance showing the
number of calls handled, calls unanswered, average number of rings prior to
calls being answered and many more. PhoneGuard reports telephone activity per
employee, extension, department, division, PIN code, trunk line and more
•
Auto Generation and Distribution of Reports: TMS can be preset to generate any
combination of reports at pre-assigned times, intervals, and shifts. PhoneGuard
TMS can also be preset to print and/or e-mail any or all reports to a
pre-defined list of recipients
•
Data Interchange and Integration: Call details can be exported and imported in
part or in full in multitude of popular formats which include Excel, Word, html
and txt. Data formats can also be prepared in customized format for import into
your ERP, HR/payroll and/or accounting system. Seamless integration with other
systems and application is also possible
•
Multi-level Password Protection: Access to PhoneGuard TMS is strictly
controlled. PhoneGuard TMS is password protected, and system functions are
activated according to user login name and password
•
Maintainability: With PhoneGuard, data is never lost. Through the use of
optional equipment and tools, back end and transaction data can be captured and
stored even if the database or and network fail
For sales and
enquiries, please contact:
Optimiza
Solutions Center
osc@optmizasolutions.com
sales@optimizasolutions.com
T: + 962 6 5930123
F: + 962 6 5930388